Donald & Virginia Bitz, Farragut, TN

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Dear Sir, After returning home from a two-week vacation to Italy, we were greeted by our neighbor who checked our house, etc. with, “your chimney cap is crooked and some shingles are missing.” The missing shingles ended up being a 5’ by 3’ hole in our roof.” That night we had a terrible storm and water entered our home like a river. My wife and I had containers everyplace. We moved furniture, materials in cabinets, etc. for probably 6 to 8 hours consequently saving practically everything-thank goodness. It was our first loss in over fifty years of home ownership. I called our agent and Courtney … agency claim person… recommended we contact White Oak Construction & Restoration. I did. Gil Heinsohn, President of White Oak Construction & Restoration appeared so quickly I thought he must have been sitting on our driveway. He immediately got seven blowers, etc. into our home to try and save carpeting. With help from carpet cleaners the few resulting stains were eliminated – so the quick action worked saving money. It seems we were living in a wind tunnel for four days. One of our rooms has insulated walls and helped by being almost sound proof. No additional living expense was required. Gil walked through our home with me scoping the loss. Jeremy Carr, production mgr., aided by Teresa Lambdin, office/claims Manager set in motion the scheduling of workmen etc. to complete the repairs. These people are a true asset to State Farm and White Oak Construction & Restoration. During this time we had two sets of company-one couple stayed nine days-we worked through this. Jeremy made sure the work was completed satisfactorily. The public relations of both these people is outstanding. After the dry wall-along comes Dawn Wilson, Production. Her crew was great. Dawn has a wonderful personality and I have not seen a more dedicated and harder worker in the ten years we have lived in Tennessee. We and you are lucky to have an organization like White Oak to help us through a very trying time. Keep up the good work-and have our heartfelt THANKS. Best Wishes, Donald & Virginia Bitz Farragut, TN

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